FAQ

Frequently Asked Questions

What is Stay Rooted?

Stay Rooted is a collection inspired by faith, purpose, growth, and the journey. Each piece is designed to be a reminder to stay grounded, embrace every season, and keep growing with intention.

Where do you ship?

We currently ship within the United States.

How long will my order take?

Each piece is made to order, so processing and shipping times can vary by product. Your order will ship once it has been produced and processed by our fulfillment partner.

How will my order arrive?

Your order may arrive in separate packages if it contains products fulfilled by different production partners. You’ll receive tracking information when your order ships.

Can I change or cancel my order?

Because our products are made to order, changes or cancellations may not be possible once production has started. If you need help with an order, please contact us as soon as possible.

What if my order arrives damaged or there is an issue?

We want you to love what you receive. If your order arrives damaged, defective, or incorrect, please contact us with your order information and photos of the issue so we can help.

Can I return or exchange an item?

Because our products are made to order, we generally do not accept returns or exchanges for incorrect size, color, or change of mind. Please review product details and sizing information carefully before ordering.

Are the products only for people with locs?

Not at all. The Stay Rooted collection was inspired by the loc journey, but the message is bigger than locs. It’s for anyone seeking to stay grounded, embrace growth, and remain connected to their purpose.

What does “Stay Rooted” mean?

“Stay Rooted” has a dual meaning. First, it is inspired by Colossians 2:6–7 as a gentle reminder to stay rooted in Christ, grounded in faith, and continually growing in Him.

It also encourages you to stay grounded in your purpose and growth, whether that growth is happening in life, in your personal journey, or throughout your loc journey. Staying rooted means remaining connected to what matters while continuing to grow with intention, patience, and purpose.

How can I contact you?

For questions about an order or the collection, please use our Contact page.

MICROLOC SERVICES

Do I need a consultation before booking?

Yes. A consultation is required for new clients and transfer clients so we can discuss your hair, goals, and the best approach for your Microloc journey.

Do you accept transfer clients?

Yes. Transfer clients are welcome and require a consultation before booking a service.

What should I do before my appointment?

Please arrive with your hair clean and free of heavy oils, butters, and excessive product buildup. This allows for a smoother appointment and helps me properly assess and care for your Microlocs.

Where are appointments located?

Jamie Nicole Loc Studio is a private, appointment-only home based studio. Location details are provided after booking and closer to your appointment for privacy and security.

What services do you offer?

Microloc installations, established and transfer reties, styling, shaping and trims, loc repairs, and consultations. Services and availability are listed through online booking.

What is your cancellation/deposit policy?

A deposit is required to secure your appointment and is non-refundable. Please review the booking policies before scheduling, as additional cancellation and rescheduling guidelines may apply.

How can I contact you?

For questions about Microloc services, please refer to our Booking site.